Our Guarantee & Warranty - Level Two Chimney Elmhurst

The Level Two Chimney Elmhurst Guarantee

Every chimney we touch in Elmhurst comes with three things: a written price before we start, a documented photo record when we finish, and our word that we’ll make it right if something’s not. That last part is the 365-Day Done Right Promise, stamped on every job under the Haven Standard. Corrine Halstead, Owner at Level Two Chimney Elmhurst, has run it this way since 2009 because a guarantee you can’t explain in one sentence isn’t a guarantee at all. We’ve completed more than 38,000 chimney inspections and cleanings, and every single one had a written price agreed to beforehand and a documented record of what was done. No exceptions. No “call for pricing.” No finding out the cost after the technician is already in your living room.

Call (708) 498-3199

What’s Covered

• Workmanship on every repair, sweep, and installation. If a joint we sealed leaks, a cap we fitted blows off, or a liner we installed shifts in its first year, we come back and fix it. The 365-Day Done Right Promise covers labor and installation quality across chimney cleaning and sweep, chimney repair, fireplace services, chimney cap and crown work, and chimney liner installation and full rebuild.
• Parts and materials sourced through Haven’s buying network. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products procured specifically to keep customer prices honest. If a factory defect shows up in a part we installed, we handle the exchange and reinstall at no charge.
• Cleanup that leaves your home as we found it. Chimney work is dirty by nature. Our crews lay protection, vacuum soot, and haul debris. If we missed a spot, you tell us and we return to finish it. Clause 4 of the Haven Standard requires a photo record on every job, so we have dated proof of the condition we left.
• On-time arrival with a named technician. You get a text when your tech is on the way, a license number on the page, and a background-checked, uniformed crew member at your door. If we’re running behind, we call. No ghosting, no “somewhere between 8 and 5.”
• Honest pricing with zero gotchas. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” means a written price, written scope, and written warranty delivered before anyone starts. Not after. Not “it’ll be around this much.” The number you sign is the number you pay.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, call (708) 498-3199 and tell us what happened. A live person answers 24 hours a day, 7 days a week. We’ll pull your job record, including the documented photo record from Clause 4 of the Haven Standard, and walk through what we found and what we did. If we missed something, we schedule a return visit at no charge. If a repair we recommended turns out to be unnecessary, we say so and we make it right. Corrine Halstead reviews every escalation personally. The goal isn’t to win an argument; it’s to leave you with a chimney that functions safely and a clear record of why. We’ve operated this way since 2009 because one unhappy homeowner in Elmhurst talks to more neighbors than ten satisfied ones forget to mention.

Before

After

Licensed & Insured Backing

Our license and insurance aren’t decorations on a truck door. They’re what lets us guarantee our work with actual money behind it. If a technician damages your roof while accessing a chimney, our coverage handles it. If a customer or crew member is injured on your property, you’re not exposed. The “Licensed & Insured” badge on our page links to real credentials you can verify. In Elmhurst, where many homes date to the 1920s and chimneys can be three stories up with slate roofs and narrow flues, working without proper coverage would be reckless. We don’t. Every technician’s license number appears on the job documentation, and our insurance is current and sufficient for the work we perform. This is the bedrock beneath the 365-Day Done Right Promise. A warranty from an uninsured outfit is a piece of paper. Ours is backed by a policy you can call and confirm.

Free Second Opinion on Any Written Estimate

Bring us a competitor’s written quote for chimney repair, liner replacement, crown rebuild, or any other service. We’ll inspect your chimney with our camera-scan NFPA 211 Level 2 inspection, show you the photos, and tell you whether their scope matches what we see. Sometimes it does, and we’ll say so. Sometimes it doesn’t, and we’ll explain exactly where the discrepancy is. Either way, you walk away with documentation you can use. No charge for the second opinion. No pressure to hire us after.

What Documentation You Receive

Every homeowner in Elmhurst gets a packet: the written price and scope signed before work began, the written warranty terms, and the documented photo record showing flue liner condition, smoke chamber integrity, crown status, creosote classification, and any findings like spalling brick or deteriorated mortar. If we performed a camera inspection, you get the footage. These records belong to you. They’re useful for insurance claims, home sales, and your own peace of mind. Clause 4 of the Haven Standard has required this since 2009. We were doing it before it had a name.

How to Invoke the Guarantee

Call (708) 498-3199 anytime. Describe the issue. We’ll have your job record within minutes, including technician name, date, photos, and scope. Most concerns resolve in one conversation. If we need to return, we schedule at your convenience and fix it. The 365-Day Done Right Promise runs from the date of service. We’re not trying to run out a clock. We’re trying to keep your chimney safe and our reputation intact in a city where word travels fast.

Written by Corrine Halstead, Owner at Level Two Chimney Elmhurst, serving Elmhurst since 2009.